Policy: It has always been Knitables policy to treat our customers in exactly in the way we like to be treated ourselves. The sight of small print shivers down our spines, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Data & Privacy: The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to contact you through our newsletter and to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.

Supply: We undertake to supply you with the goods described in these web pages in PDF (Portable Document Format) format immediately following a completed transaction with Paypal. During busier periods, delivery may be subject to a non specified delay. We will endeavour to deliver your PDF's as soon as possible.

Pattern Errors: We will endeavour to ensure that all PDF patterns are correct and accurate at time of release. However, should we be informed of an error with a design, we will amend the pattern and re-distribute a revised pattern to all that have received the pattern.

Guarantee: In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Refunds: In the event of loss, late delivery or dissatisfaction with the product supplied and a replacement is not acceptable we will offer a full refund up to a maximum of 60 days from the day of transaction. The goods need not be returned and a full refund will be sent. If initial payment was by Paypal, then the refund will be made back to your Paypal Account within 60 days from the transaction.

Payment: All payments are to be made through a third party payment processor - Paypal UK, an eBay company. At the time of transaction your credit card will be charged and we will be informed of such transaction. Paypal uses the-state-of-the-art encryption, so your information is not available to anyone else - (BS7799 - Code of Practice for Information Security Management).

VAT: Knitables is not registered for VAT in the UK. However, Knitables pays VAT in accordance with EU VAT Regulations. VAT is collected and payed through the various third party pattern sales websites listed on Knitables.

Complaints: Any complaints will be taken very seriously and will be dealt with promptly. Please use the following link if required. lee@knitables.co.uk

Copyright: The contents of the Knitables website and PDF patterns are protected by copyright law. All rights reserved. Knitables grants a single user license to use the PDF patterns for private use only and not for commercial purposes. You are not allowed to sell the finished item online (ie ETSY, eBay etc). Unauthorised copying, hiring or lending of the Knitables PDF patterns is prohibited. Charities wishing to distribute the Knitables PDF patterns for the purpose of fundraising must have written permission allowing them to do so.

Knitables also provide a number of free PDF patterns and these can be downloaded from Craftsy and Ravelry. You may provide a link to a third party to the patterns but you may not save and re-distribute the PDF patterns. All pattern downloads are tracked through Ravely and Craftsy.

System Requirements: To view the Knitables PDF patterns the user will need to have the Adobe Reader (Version 5, or later) installed on their PC to view the PDF correctly. Click Here to get Adobe Reader.

Disclaimer: In no event shall we, Knitables, be liable for any losses or damage sustained and arising out of or in connection with use of the Knitables website and Knitables knitting patterns including, without limitation, loss of profits, loss of data or loss of goodwill (in all cases whether direct or indirect) nor any indirect, consequential or special loss.

Newsletter: You agree that when you download any of Knitables' patterns, both paid and free, you agree that your email address will be automatically added to our newsletter database. You may unsubscribe at any time by clicking the link in the newsletter or contacting us through our website.

Final Note: Any concern that you might have regarding security, privacy or complaint in connection with making a purchase online may always be taken up with our office.